Frequently Asked Questions

Buying from Zenzero is a little different from purchasing 'off the rack' as all of our items are made to measure. To give you the best fit possible we have two sizing options available.

Set Sizes:

• Take your Bust, Waist and Hip measurements (in centimeters) 
• Compare to the size guide featured on the style you would like to purchase. Every style has a dedicated size guide for each rather than a blanket size guide that covers all styles. This allows the sizing to be more accurate as it's based on the individual design. 
• Once you have chosen the fit that suits you best and placed your order there will be a grace period of 24 hours before your piece goes into production. This gives you time to contact us to ammend anything about your purchase you might have missed. 
• After this period ends no changes can be made and your item will go into production.

Bespoke Sizing:

This service allows you to tailor your piece to specific measurements guaranteeing a perfect fit. This option is recommended for petite, tall, extra small and plus sized fits or for anyone who wants to alter a style to fit more precisely (for example; you would like a smaller waist measurement but need more room at the hips). 

• Choose the 'Bespoke' option as your size
• We will contact you to discuss your fit requirements and help guide you through the measuring process 
• As with our Set sizes, after your measurements are finalised you will have a 24 hour grace period before your item goes into production 

If you have any doubts about the fit of any of our Set sizes we highly recommend choosing the Bespoke sizing option instead. During your measurement consultation we can talk through any questions or concerns you might have to make sure every last detail is covered. 

We also have a 'Fit Guarantee' in place for our Bespoke service for added peace of mind. All of our garments are double checked after production to make sure it's measurements are accurate but in the rare event of a measurement being incorrect we will take the item back, alter it to the correct measurements and return it to you free of charge.

After your grace period has ended we ask for a 14 day production window to create your new piece (not including delivery). However, your order could be with you more quickly than this depending on how many orders we are working through at that time. If you are looking for a piece for a specific date we strongly recommend ordering 3 weeks in advancee to make sure your piece is with you in time

Yes! As we are a one-woman band you can be assured that any item you purchase from us is made ethically in Glasgow and includes no elements of forced labour at any step of production. We also exclusively purchase all fabrics and accoutrements used in production from proven Fair Trade ethical companies to make sure this promise is upheld throughout.

All materials used in our garments are environmentally friendly in their composition and sourcing. We also incorporate many sustainable production methods such as repurposing items from remnant fabrics and using deadstock fabrics to keep our production circular. 

For more info on how we make Zenzero as sustainable as possible please see our Sustainability Index.

The Bespoke service has a higher price as it takes more time and work to alter and craft a personalised pattern to meet each customer's fit requirements. 

We only charge for the time taken to physically tailor the item and have chosen not include the measuring consultation time in this cost, instead offering this is a complimentary service free of charge

As our items are made to measure we do not accept returns or cancellations after the 24 hour grace period has ended. 

In line with consumer rights, in the event of an item suffering a demonstratable construction fault we will allow the customer to choose whether to replace the item for a new piece, gift voucher or a return.

We also have a 'Fit Guarantee' in place for our Bespoke service for added peace of mind. All of our garments are double checked after production to make sure it's measurements are accurate but in the rare event of a measurement being incorrect we will take the item back, alter it to the correct measurements and return it to you free of charge. 

For UK customers we offer three shipping options:

• Orders over £30, 2nd Class Signed - Free
• Orders Under £30, 2nd Class Signed - £3.99
• Express 1st Class Signed, £7.50

We also ship internationally at the following rates:

• Mainland Europe - £19.99
• North America - £25.99
• All other territories - £35.99